The Experience Audit
Data-driven insight. Human-focused change.
The Business Problem
Turnover is climbing but engagement surveys aren't revealing why people are actually leaving — because standardized surveys miss the nuance of lived employee experience
Exit interviews keep surfacing the same themes but nothing changes — because the organization lacks a systematic framework to connect feedback to action
You suspect the onboarding experience is setting new hires up to fail — but there's no data to show where the journey breaks down or what to fix first
The Approach
Dr. Warner conducts a comprehensive assessment of the employee experience -- combining quantitative surveys with qualitative depth to reveal what standardized tools miss.
Journey Mapping
Map the full employee lifecycle from recruitment through exit, identifying every touchpoint that shapes the experience.
Multi-Method Data Collection
Combine employee surveys, one-on-one interviews, focus groups, and observational analysis to build a complete picture.
Gap Analysis
Identify the specific moments where experience breaks down -- where stated values diverge from lived reality.
Action Roadmap
Deliver a prioritized plan of structural and behavioral changes, tied to the data, that addresses the root drivers of disengagement or attrition.
Expected Outcomes
Organizations that complete the Experience Audit gain clarity on what is actually driving their people challenges -- and a concrete plan to fix it.
Root cause identification for attrition
Move beyond exit interview themes to the structural and cultural factors driving turnover
Improved onboarding effectiveness
New hires reach productivity faster when the early experience is designed intentionally
Data-driven people strategy
Leadership can prioritize investments based on evidence rather than assumptions
Higher employee engagement scores
Addressing the real pain points produces measurable improvement in how people experience work
Engagement Format
Typically a 60-90 day engagement covering the full employee lifecycle. Includes on-site and virtual components.
Ready to Take the Next Step?
A conversation about your employee experience challenges and how a comprehensive audit can reveal what's really going on.
Schedule an Experience AuditNo obligation. Confidential. Typically 30 minutes.